Frequently asked questions

  • Íslandshótel story goes back to 1992 when Hotel Reykjavík opened with 30 rooms. 30 years later, our Hotel Reykjavík and Fosshotel brands include 18 hotels with close to 2000 hotel rooms in some of the best locations of Iceland. Seven of our hotels are in Reykjavík and 11 around Iceland. At Íslandshótel we try to minimize our environmental impact as much as possible and lead by example.

  • We are always seeking enthusiastic service minded team players to join our team. Join our hotels around the country and explore the beautiful nature of Iceland.

    Find out more here: Careers

  • From the beginning of the COVID-19 pandemic, we have emphasized the safety and wellness of our guests and employees. In Iceland, good progress was made with regards to containment of the COVID-19 virus due to early preventive action and extensive testing on large part of the population. We also participate in a project launched by the Icelandic Tourist Board based on a foreign model and called Clean & Safe. A promise made to welcome guests in a responsible way so that they feel safe while creating good memories.

  • Standard check in time is 3pm local hotel time and check-out time is 12pm local hotel time. 

  • You can contact the hotel and request an early check in and/or late check-out for additional charge. This is based on availability and possible to request via the welcome email guests receive shortly before arrival.

    If you arrive earlier, the reception will gladly store your baggage in the baggage area until your room is ready.

  • Guests can enjoy free parking at Hotel Reykjavík Grand in Reykjavík and at all our hotels in the countryside. Fosshotel Baron, Fosshotel Lind and Fosshotel Rauðará, all in Reykjavík, have limited availability of free parking. Public parking is available at all our hotels in Reykjavík and parking garages nearby. The hotels cannot reserve parking. 

  • There are charging stations at all our hotels in the countryside and also at some of our hotels in Reykjavík. Please check out the hotel pages to find out more about the services for each hotel. 

     

  • We have over 25 meeting and event venues in Reykjavík and in the countryside. So whether you are looking for the quiet surroundings of the Icelandic countryside or the bustling city center, we have got you covered.

    Find out more here: Meetings & Events

  • Yes, dogs are allowed at the hotels*. To request a dog friendly room when booking, it is important that you inform us in the comment box. To guarantee the room, you'll have to contact the hotel. 

    More about our furry friends. See our pet policy. 

    *Except Fosshotel Reykjavík. 

  • To request housekeeping services, please inform the front desk upon check-in or the day prior to the desired service. Additionally, feel free to request fresh towels, linens, and other amenities, as necessary.

    *please note this does not apply to Hótel Reykjavík Saga where we do have daily housekeeping. 

  • At Íslandshotel we are committed to both sustainability and the privacy of our guests. As part of that commitment our housekeeping team will only enter your room to clean and change towels upon request, effectively reducing the amount of water and chemicals used. However, if you prefer daily cleaning or require a restock of amenities, we're happy to accommodate your needs.

    To request housekeeping services, please inform the front desk upon check-in or on the day prior to the desired service. Additionally, feel free to request fresh towels, linens, and other amenities, as necessary.

    We hope that this endeavor allows us to provide you with a more personalized and comfortable stay, while also contributing to a more sustainable future.

    At Íslandshótel, we prioritize the comfort and peace of mind of our guests. In certain situations, our staff may need to enter rooms, even if a 'do not disturb' sign is displayed. This is typically for essential maintenance, safety checks, security procedures, or other valid reasons. To ensure a respectful and minimally disruptive experience, our team will always knock on the door and announce their presence before entering. We understand the importance of privacy and strive to maintain a welcoming environment for all.

    If you have any concerns or questions, please don't hesitate to contact our friendly staff.

    Learn more about our sustainable practices and our Green Key Certificate here.

  • The Government of Iceland approved 15. December 2023 that a lodging tax would take effect 1. January 2024. This tax was abolished for the period 1. April 2020 to 31. December 2023 due to the corona virus pandemic. 

    In short: 

    The lodging tax takes effect 1. January 2024. 

    The lodging tax will be ISK 600 plus 11% VAT.

    The lodging tax is per room, per night.

    The lodging tax is charged on arrival.