Skilmálar - Íslandshótel

Skilmálar

Bookings, cancellations and charges

Cancellation policy for individuals: The hotel will charge for one night minimun in the case of late cancellation or no show. Standard cancellation is 24 hours prior to arrival. Please note that bookings made at discounted rates or other specials and packages other policies may apply.

Guests are required to provide a deposit and/or credit card details on booking or arrival.  All prices are specified per room and per night and include all service charges and the value added tax. For groups and more than 5 rooms from the same party other cancellation policies apply. Please contact the hotel directly for further information.

Hotel regulations

Check in time is between 14:00-16:00, depending on hotel. Check out time is between 11:00-12:00 at noon, also depending on hotel.

Guests shall comply with all rules, regulations and instructions at the hotel, including but not limited to security procedures, health and safety procedures, registration requirements.

Íslandshótel shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the hotel  if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. Pets are not allowed.

Child policy

Infants at the age of 0-2 years stay free of charge in cot in every room type. Children at the age of 3-12 years the accommodation is free of charge when sharing a deluxe or superior room with 1 or 2 adults but need to be charged for accommodation in other hotelrooms. For more information check at the hotels reception.

Children under 13 years of age must be supervised by an accompanying adult at all times while on the Hotel's premises.

Lost property

Lost and found items will remain on the Hotel's premises for a period of three months. To claim any lost and found items, a guest should first contact the hotel.

Complaints or comments

We strive to cater to the individual needs of our guests at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit. Any complaint or comment regarding a stay at one of our hotels should be reported right away to the hotel’s reception at the time of your stay so that it can be resolved at the time.

Skilmálar miðasölu

Vinsamlegast athugaðu hvort réttar upplýsingar komi fram á miðanum.
Þegar miði er keyptur í gegnum vefinn eða síma, getur viðkomandi fallið frá kaupum og óskað eftir endurgreiðslu innan 14 daga frá miðakaupum sbr. 1. mgr. 8. gr. laga nr. 46/2000 um húsgöngu- og fjarsölusamninga.
Ef miði er keyptur á viðburð sem er haldinn innan 14 daga frá miðakaupum á kaupandi hinsvegar í engum tilfellum rétt á endurgreiðslu á miða. Að auki á kaupandi engan rétt til þess að skipta miðanum út fyrir annan viðburð á vegum seljanda, sbr. 10. gr. áðurnefndra laga, nema þegar viðburðurinn fellur niður.
Ef viðburður eða viðburðardagsetning fellur niður verður eigendum miðanna boðið á aðra dagsetningu ef úr öðrum dagsetningum er að velja. Eigendum miðanna býðst að fá sína miða endurgreidda ef þeir komast ekki á breytta dagsetningu. Endurgreiðslubeiðnir skulu berast á viðkomandi í gegnum póstfang á viðkomandi hótel, eigi síðar en 28 dögum eftir dagsetningu viðburðar sem féll niður.
Geymdu miðann/miðana þína á öruggum stað, eins og um fjármuni væri að ræða.
Íslandshótel ber enga ábyrgð á persónulegum munum miðaeigenda fyrir, á meðan, eða eftir að viðburði lýkur.